Welcome to Guest Services!
The Guest Services Department staffs volunteers in various interactive areas around the Aquarium. If you love talking to people, we would love for you to volunteer here! Please see below for a list of Guest Services positions with a brief description of each position. One of the best things about Guest Services is that you can get started right away!
Tips for being Engaging!
In order to give guests “the world’s most engaging aquarium experience”, here are some simple tips on how to engage guests at some of these Guest Services positions:
- Smile! This is the simplest way to let visitors know you’re open for questions!
- Ask guests if there is something specific they would like to see on their visit today
- Ask if the guests are new to the city of Atlanta
- Notify guests of our newest attractions (new belugas, seals, penguins)
- Suggest the 4D show, Planet Shark, a Behind-the-Scenes tour, or even a Swim with the Gentle Giants that guests can purchase tickets for!
Lend GS a Hand!
Don’t forget to sign up for our newly revamped training class: 120: Hospitality!
GS: Welcome Host - Welcome Host volunteers are the first friendly faces that our guests see! They greet guests as they arrive at the Aquarium, answer their questions, and assist their entrance. You may be positioned outside along the covered walkway during nice weather, or during extreme weather conditions, positioned just inside the entrance.
Prerequisites:
Training - 101: Orientation
Why volunteer here?
- This is a great chance to set the tone of our guest’s visits! You’re here to share your excitement about the world’s largest Aquarium!
- The shifts are only 2 hours long (this is nice if you are new to the Aquarium or only have a little time to share with us for the day!)
GS: Information Booth - Information Booth is one of the most help-oriented positions in the Aquarium! Volunteers assist the concierge desk just inside the building, greet guests, answer questions and assist them with coat checks, bag checks, and wheelchair sign-outs.
Prerequisites:
Training - 101: Orientation
Why volunteer here?
- This position usually stays pretty busy so there’s always something to do!
- You get to talk with guests from all over the world about Atlanta and the Aquarium!
GS: Theater - Theater volunteers kick off guests’ 4D Deepo adventure greet guests entering the theater, answer their questions, hand out 3D glasses, operate a machine to clean these glasses after the show and load the streamer cannons.
Prerequisites:
Training - 101: Orientation
Why volunteer here?
- This is a great position if you’re just starting out or if you’d like to be in a quieter corner of the Aquarium!
- The theater family is a very tight-knit group and it’s a great way to meet new friends!